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Developing an effective IT capacity planning process and what it means for UX

by Galileo Team | Oct 16, 2019 | Best Practices, Capacity Planning

If you’ve ever been on the user end of IT performance issues, you understand how frustrating they can be. In a business setting, any delays or hangups in the performance of critical IT assets can bring employee productivity to a screeching halt, preventing...

3 reasons top-notch infrastructure performance is critical for service providers

by Kristy Slimmer | Feb 23, 2018 | Best Practices

Much has changed in the media and technology sectors in recent years. Americans now consume entertainment in a variety of different ways on a number of different screens, and the providers that support these services with television, streaming media, internet services...

Customer service: Why ongoing support is essential to an optimal experience

by Galileo Team | Feb 14, 2018 | Best Practices

Consumer needs have changed rapidly, particularly in the current age of advanced technology that enables near-instantaneous response. Now, customers aren’t just looking at products and services alone. They are seeking a more engaged relationship with the brands...

14 Questions to Ask to Assess IT Infrastructure Monitoring Tools

by Galileo Team | Mar 28, 2017 | Best Practices, IT Observability

“If you do not know how to ask the right question, you discover nothing.” — W. Edward Deming When sorting through the plethora of IT infrastructure monitoring tools on the market, it can be challenging to determine which one is best for you. This process starts with...

9 Attributes of a Secure Cloud-Based IT Infrastructure Monitoring Tool

by Galileo Team | Mar 6, 2017 | Best Practices

No one wants cyber criminals making off with confidential customer information or trade secrets. And companies cannot afford the downtime associated with a denial of service. Given that compromised data can lead to the downfall of a business, it’s not surprising that...

Relinking Oracle Binaries: Understanding the Process

by Justin Bleistein | Apr 22, 2016 | Best Practices, Technical Deep Dives

This blog entry attempts to explain what I believe the Oracle relinking process is all about. Those DBAs who have been working with the Oracle database for a while and sysadmins who have been supporting Oracle database servers for a while have heard of this process....
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