Notice: Galileo IP Address Updates

ACTION REQUIRED: Avoid Data Loss — Galileo Changes Coming Soon!

We are planning enhancements to the Galileo infrastructure which will bring you increased resiliency and capacity.  In order to avoid losing any of your Galileo data, actions may be required of you to accommodate IP address changes.  Details of this change have been communicated to your site administrator.  

When: November 21, 2019

Action Required:  Update rules on host-based firewalls, network firewalls, proxies, or any other intermediary devices that refer to the IP addresses 107.0.233.37 and/or 107.0.233.38 to also include new IP addresses 13.248.155.26 and 76.223.24.160.

Full details about the transition, action required, and testing information are below.  

Details

We have begun making enhancements to our infrastructure which will result in a change to some of our IP addresses.  If you have special rules setup within your network equipment (firewalls, proxies, etc.) which allow Galileo agents to send data to us, you will need to include the new IP addresses in those rules.  This will ensure communications from Galileo agents to our cloud platform continue to operate normally.  Hopefully, with your help, we can make this transition as seamless as possible. 

Current endpoints to which Galileo agents send data (via https on port 443):

xfer1.galileosuite.com ( 107.0.233.37 )
xfer2.galileosuite.com ( 107.0.233.38 )

On or after November 21st, these will change to:  

13.248.155.26
76.223.24.160

Testing:

To confirm that communication is available from agents, the following methods can be used from any server with a Galileo agent installed:

For Unix/Linux Based Systems:

PATH=/opt/galileo/bin:$PATH

curl --cacert /opt/galileo/etc/openssl/certs/gpe-agent-comm.ca.crt https://xfer1test.galileosuite.com/ping/<YOUR_SITE_NAME> 

and

PATH=/opt/galileo/bin:$PATH

curl --cacert /opt/galileo/etc/openssl/certs/gpe-agent-comm.ca.crt https://xfer2test.galileosuite.com/ping/<YOUR_SITE_NAME>

For Windows systems, simply visit these URLs from any browser:

https://xfer1test.galileosuite.com/ping/<YOUR_SITE_NAME>

and

https://xfer2test.galileosuite.com/ping/<YOUR_SITE_NAME>

Tests should result in output that looks like this:

_rc=0
_msg='OK (xfer1test.galileosuite.com from <YOUR_SITE_NAME> via xxx.xxx.xxx.xxx )'

and

_rc=0
_msg='OK (xfer2test.galileosuite.com from <YOUR_SITE_NAME> via xxx.xxx.xxx.xxx )'

As long as you see _rc=0 and _msg=OK, you’re all set!

 

Please feel free to contact support@galileosuite.com with any questions about this transition. 

Thank you for your understanding and cooperation.  Have a great day!