In this featured video, Earl Williams, a Systems Engineer at Carhartt and a longtime Galileo customer, shares a story about how Galileo helped them address a persistent issue within a critical application at their distribution center.
Despite increasing CPU and memory resources as instructed by the application vendor, a problem persisted for Carhartt. After collaborating with the Galileo team, they identified latency issues and provided an executive summary that revealed an unnoticed logging feature left on by the application vendor!
Upon its deactivation, the application ran smoothly, highlighting the pivotal role of collaborative partnerships and innovative solutions – like Galileo – in resolving complex system challenges at Carhartt.
A Deeper Look: The Full Success Story
Curious to learn more about how Galileo uncovered the root cause of this issue and helped Carhartt restore their critical application’s performance? Below, we share the complete details of this success story, diving deeper into the challenges, solutions, and outcomes that made this collaboration a triumph.
How Galileo Helped Carhartt Resolve Critical Challenges
Carhartt, a leading provider of workwear and gear for hardworking individuals, faced a critical challenge at one of its distribution centers. A mission-critical application responsible for essential operations began experiencing performance issues, causing delays and inefficiencies. Despite increasing system resources like CPU and memory as recommended by the application vendor, the problem persisted. Turning to Galileo, Carhartt found the insights needed to resolve the issue and restore the application’s functionality.
The Challenge
The affected application is pivotal in Carhartt’s distribution operations, making its performance essential to meeting customer demands. However, the application exhibited significant system contention, leading to slow response times and operational bottlenecks.
Carhartt’s internal IT team worked closely with the application vendor, who repeatedly advised increasing resources to address the issue. They complied, allocating additional CPU and memory multiple times, but the problem persisted. These resource upgrades only added to operational costs without improving performance.
As the issue dragged on, it became clear that a more profound investigation was required.
The Solution
Carhartt turned to Galileo, an advanced infrastructure monitoring platform capable of delivering deep, actionable insights into IT environments. Unlike tools that offer only surface-level metrics, Galileo’s capabilities enabled a detailed, intrusive investigation into the distribution center’s systems.
Galileo quickly identified the root cause of the performance degradation and summarized the findings in an executive report, offering a clear and concise explanation of the issue. Galileo’s analysis revealed that logging, enabled during previous troubleshooting efforts, had inadvertently remained active. This unnecessary logging feature was causing excessive strain on the system. Once it was disabled, the application’s performance immediately returned to normal.
Armed with this data, Carhartt’s team was able to redirect discussions with the application vendor toward addressing the latency problem rather than continuing resource adjustments.
The Results
By leveraging Galileo’s precise and thorough monitoring capabilities, Carhartt resolved the system contention issue without incurring additional unnecessary costs. The resolution restored the application’s performance and demonstrated the value of accurate diagnostics in tackling complex IT challenges.
The experience underscored Galileo’s ability to deliver clear, actionable insights beyond traditional monitoring solutions. For Carhartt, it provided a pathway to resolve the issue efficiently while reinforcing its commitment to operational excellence.
Today, the application runs smoothly, ensuring Carhartt can continue to deliver on its promise of supporting hardworking individuals with reliable and timely service.
Are you facing persistent IT challenges that evade traditional solutions?
Galileo offers the deep insights and comprehensive diagnostics you need to identify and resolve even the most elusive infrastructure issues. Schedule a demo today to see how Galileo can empower your organization to optimize operations and achieve peak performance.
