In the fast-paced healthcare technology environment, reliability and performance visibility are essential. MEDHOST, a long-standing provider of Electronic Health Record (EHR) solutions, supports hospitals with software for clinical systems, Emergency Department Information Systems (EDIS), and emergency services.

As its infrastructure footprint expanded to support more than 1,000 hospitals, MEDHOST needed a way to maintain consistent visibility and performance monitoring across its environment.

The Challenge

With a large-scale, distributed infrastructure supporting critical healthcare operations, MEDHOST required a performance monitoring approach that could deliver unified visibility across its entire environment.

The organization needed more than raw data collection. It required a centralized way to view infrastructure health – including hosts, storage, and SAN resources – and present that information clearly for both technical teams and executive stakeholders.

The Solution

MEDHOST used Galileo to gain centralized visibility across its infrastructure environment. The platform enabled the organization to monitor hosts, storage, and SAN resources from a unified view, providing a clearer understanding of performance across its systems.

Beyond the technology itself, the engagement supported closer alignment between operations and engineering teams. Galileo insights helped facilitate more data-driven discussions and improved coordination around infrastructure performance and troubleshooting efforts.

Support interactions during the engagement provided additional guidance as the teams worked through analysis and optimization activities.

The Results

With improved visibility into its infrastructure, MEDHOST was able to enhance operational awareness and improve decision-making across its teams.

Key benefits included:

• Improved infrastructure visibility across a large, distributed environment
• Faster identification and resolution of performance-related issues
• More coordinated collaboration between operations and engineering teams
• Greater confidence in monitoring and analyzing system behavior

The engagement demonstrated how centralized performance visibility can help organizations operating in complex, high-demand environments improve both efficiency and responsiveness.

In Their Own Words

A testimonial from MEDHOST’s Director of IBM i & Storage Engineering, Sandy Workman, provides additional perspective on the organization’s experience using Galileo and the impact of improved performance visibility.