Galileo Support
Need technical assistance? Our amazing Galileo Technical Advocates are here to help!
Our normal support hours are Monday through Friday from 8am to 5pm EST.
Support Portal
Open a ticket online using our support portal.
+1 (844) 747-0616
Speak directly with a Galileo advocate during our normal business hours.
support@galileosuite.com
Galileo Technical Advocates strive to reply to emails within 4 hours during our normal business hours.
Support That Goes Beyond Tickets
Galileo provides the tools – and the team – to help your organization maintain control, gain clarity, and stay ahead of infrastructure challenges. We’re here to ensure that your investment delivers long-term results.
Galileo’s Continued Success Program is designed to help your team get ongoing value from the platform, long after deployment.
From Day One
We help ensure a smooth start with deployment guidance, training, and onboarding so your team is set up to use Galileo effectively from the beginning.
Ongoing Support
When questions come up or issues arise, you have direct access to experienced engineers to troubleshoot, optimize, and keep things running smoothly.
Strategic Guidance
Our team is available for guidance on capacity planning, reporting, and expanding use cases to help you maximize value from Galileo as your environment evolves.
Praise from Galileo clients
Galileo’s team is highly skilled in current and legacy technologies, solving what most providers can’t – or won’t. We help enterprise IT teams see what is relevant, anticipate and adapt to system changes, increase speed to resolution, and reduce operational costs. See what our clients have to say…
Sr. Systems Engineer
Hospital & Healthcare
We use Galileo to quickly determine the source of any issues, prevent outages, and predict future hardware and storage requirements for the critical patient care applications used by our nurses and doctors.
VP, Technical Resources
Managed Service Provider
Galileo is intuitive, easy to implement, and easy to navigate. The product keeps evolving and even allows us to look at EPIC environments, making it a one-stop shop for our team.
IT Director
Government Agency
Galileo is by far one of the best vendor teams I have seen in my career with a complete focus on the customer.
Cloud Engineer
Health Insurance Provider
With Galileo, I can see accurate measurements and trends to keep my hardware costs down.
Sr. Systems Engineer
Hospital & Healthcare
The data provided by Galileo also helps contribute to important revenue streams within the Health System.
Technical Program Director
Hospital & Healthcare
We use Galileo for real-time troubleshooting, performance management, and reporting. Galileo is also used by our governance teams to ensure our service providers meet our SLA and KPIs.
Cloud Engineer
Health Insurance Provider
The data provided by Galileo is far superior to what we are getting from Nutanix. Prism Central often reports that we are out of capacity, but Galileo consistently proves otherwise.
System Admin Manager
Financial Services
Galileo tells us if our environment is configured correctly in 5 seconds instead of 5 hours.
Galileo is trusted and highly rated by infrastructure teams across Capterra, GetApp, and Software Advice.
See more Galileo user reviews at Capterra.com.
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Discover more of the Galileo Suite
See, Know, and Do
See everything and miss nothing with instant visibility, proactive monitoring, and real-time alerting.
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Analyze and Focus
Dive deeper with Galileo's analytics and cost optimization modules, along with customized reporting to help you focus on your KPIs.
Discovery Center
Explore our blog for in-depth content including case studies, how-to guides, use cases, and more.